Return and Damaged Goods Policy
Return Policy
Thanks for purchasing our products at mcintoshmugs.com the Home of McIntosh Mugs.
Our goal is to ensure that our customers are completely satisfied with their purchases. Should you find yourself unsatisfied with your order for any reason, we are here to assist you! You may return the product(s) within 30 days of your purchase. Please kindly contact customer support immediately, in your email, kindly include your order number.
If your return request is approved, we will issue you an RMA # associated with your return request. Your next step will be to ship the returned item(s) at your own expense to the address below:
ShipMonk KY1/McIntosh Mugs - Returns
RMA: xxx-xxx-xxx
7200 Intermodal Dr. Louisville KY 40258 USA
***Please ensure our company name "McIntosh Mugs-Returns" and the RMA # xxx-xxx-xxx are visible on the box for the warehouse to process the return. ***
It is essential that the returned items are securely packaged and must be in the same condition as when they were received, which includes being in their original box, unused and free from any damage. Please kindly share the tracking number with us once the return is dispatched, it would greatly assist us in informing the warehouse to anticipate the return.
Once the warehouse receives and inspects your returned item(s), we will send you an email to confirm the receipt of the returns.
If your refund request is approved, we will initiate a refund to the original payment method used for the purchase, corresponding to the amount charged for the product.
After your refund has been processed, you will receive another notification email.
If you have initiated the return after 30 days of purchase, a refund will not be eligible.
Notes: This return policy only applied to orders placed and shipped within Canada and the United States. All International orders are final sales.
If anything is unclear or you have more questions, please feel free to contact our customer support team.
McIntosh Mugs Damaged Goods Policy
At McIntosh Mugs, we are dedicated to delivering top-quality products to our valued customers. If your items arrive damaged or faulty, please reach out to our customer support team immediately and/or within 30 days of your purchase. We’re here to help you resolve any issues you may have.
Please contact customer support team via email at info@mcintoshmugs.com with the following info:
- Proof of purchase, such as packing slip or order number
- Provide a few pictures of the defective or damaged item(s), the pictures must clearly show the defective area or damages.
- Please provide a brief explanation on how the damages or defective occur
Notes: This damaged goods policy only applied to orders placed and shipped within the United States.