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Return and Replacement Policy

Return Policy

Thanks for purchasing our products at mcintoshmugs.com the Home of McIntosh Mugs.


We aim to ensure our customers are satisfied with our products. If you are unsatisfied with your purchase for any reason, we are here to help! You can return the product(s) within 30 days of purchase  - at your expense - and ship to our Warehouse in Canada, shipping address below:


McIntosh Mugs
700 Industrial Avenue, Suite 11
Ottawa ON K1G 0Y9 Canada 

In order to be eligible for a full refund, the product(s) must be returned in the same condition that you received it, in its original box  and undamaged in any way. To complete your return, we require a receipt or proof of purchase. Once your return is received and inspected, we will email to notify you that we have received your returned item(s). If your refund request is approved,  we will issue a refund to the original payment method you have used during the purchase; equal to the amount charged for the product. As soon as your refund is processed, another notification email will be sent. 


If you have initiated the return after 30 days of purchase, a refund will not be eligible. 


Notes: This return policy only applied to orders placed and shipped within Canada and the United States. All International orders are final sales. 


If anything is unclear or you have more questions, please feel free to contact our customer support team. 

 

Replacement Policy 

At McIntosh Mugs, we strive to provide high standard products to our customers. In the event that your items have arrived damaged or faulty, we will offer to send you a replacement within 30 days of purchase. After 30 days, replacement will not be approved. 

To be eligible for a replacement, you must email our customer support team at info@mcintoshshop.com with the following info:

  1. Proof of purchase, such as packing slip or order number 
  2. Provide a few pictures of the defective or damaged item(s), the pictures must clearly show the defective area or damages.
  3. Please provide a brief explanation on how the damages or defective occur