Frequently Asked Questions (FAQ's)

 What is Fine Bone China?

All of our products are made of fine bone china, also known as bone china. It is a type of ceramic that is formed by bone ash, clay, feldspar and kaolin. The firing process in the kiln is at extremely high temperatures and each mug is put through this at least twice. The end result is beautiful, strong, thin, translucent fine bone china.


Why Fine Bone China? (i.e. Features of Bone China)

Fine bone china also known as bone china is a high quality porcelain that is recognized around the world. Products that are made in fine bone china are translucent, whiter white, light weight, stronger, more durable, more beautiful, more stylish and thinner. In addition, with the two time firing and glazing, a smooth surface is formed, which makes it easier to clean. Last but not least, bone china not only has an attractive appearance, it is also lead free and safe to enjoy for everyday use.


How to maintain fine bone china mugs?

Bone China is known as the most high-grade porcelain, but it is not 100% chip-resistant or crack-free. Here are some tips to avoid damages:

  1. Bone china is microwave safe, but avoid use in a microwave if it has any gold on it.
  2. Do not put hot mugs directly into cold water, or vice versa. The extreme sudden change of temperature can sometimes damage the mug. This is how a hairline crack formed, even worse, the mug can shatter. 
  3. Do not put on fire directly. Bone china is not recommended for cooking purposes. 
  4. If a scratch is formed, try polishing with toothpaste.


How to remove tea and coffee stains from bone china mugs?

Tea and coffee stains can happen to any mug, but good news is they are able to be cleaned and returned to new condition. Here is a simple remedy that can do the trick: simply wet the inside of the mug with cold or lukewarm water, and sprinkle in a thin layer of baking soda, so that it covers all brown marks (it should stick easily to the damp sides of the cup). Leave for a few minutes, and then use a cloth or sponge to wipe all around the brown ring. You can also try with white vinegar or lemonade.


Are McIntosh Mugs Dishwasher and Microwave Safe?

Yes, all of our products are dishwasher and microwave safe (with the exception of Klimt the Kiss which we recommend be hand washed).


Are All McIntosh Mugs Gift Boxed?

Yes, all McIntosh Mugs come in an attractive gift box.


Are replacements available for purchase?

Yes, sometimes. If you happen to be in need of an odd piece to complete your favorite set, such as, mugs from any set of 4 and set of 2, a tea infuser or tea lid for a tea mug, etc. You can contact our customers support team for more info at


Can I add a note when I purchase as a gift?

Yes, during the checkout process at the bottom of the shopping cart, there is a text box where you can add a note which will be included with the packing slip. No prices will appear on the packing slip.